Privacy Policy – Alshuruq AlKhalawiya (Saudi Arabia)

Last Updated: 09 December 2025

At Alshuruq AlKhalawiya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our store or use any of our services in the Kingdom of Saudi Arabia.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, address, and national ID (if required for service or warranty).

  • Purchase Information: Products purchased, invoices, serial numbers, and payment details (processed securely through payment providers).

  • Device Information: IP address, browser type, and usage data when accessing our website or online services.

  • Service Information: Data related to repairs, warranties, and customer support requests.

2. How We Use Your Information

We use your information to:

  • Process purchases and complete transactions.

  • Provide customer support and after-sales services.

  • Improve our products and customer experience.

  • Send important updates such as warranty information or service notifications.

  • Comply with Saudi laws and regulations.

3. Sharing Your Information

We do not sell your personal data.
We may share your information only with:

  • Authorized service centers and warranty providers.

  • Payment gateways and financial institutions.

  • Government authorities when legally required.

  • Delivery partners (for shipping orders).

All partners must protect your data and use it only for the intended purpose.

4. Data Protection & Security

We implement industry-standard security measures to protect your personal information against loss, misuse, or unauthorized access.
Your data is stored securely and accessed only by authorized personnel.

5. Your Rights

Under Saudi data protection laws, you have the right to:

  • Access your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent where applicable.

  • Ask how your data is being used.

You can contact us at any time to request these rights.

6. Cookies (If Applicable)

If you use our website, we may use cookies to:

  • Enhance website performance and user experience.

  • Analyze website traffic.

  • Save your preferences.

You can disable cookies through your browser settings.

7. Data Retention

We retain your information only as long as necessary for:

  • Transaction records,

  • Warranty and service purposes,

  • Legal and regulatory requirements in Saudi Arabia.

8. Changes to This Policy

We may update this Privacy Policy occasionally.
Updates will be posted on our website or communicated through our store.

9. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact us:

Alshuruq AlKhalawiya – Saudi Arabia
Mobile Phones & Accessories Retail

Address: BAHAH ASH SHIFA DIST.ABDULLAH IBN BADER IBN ZAID.