Delivery Information – Alshuruq AlKhalawiya (Saudi Arabia)

Last Updated: 09 December 2025

At Alshuruq AlKhalawiya, we aim to provide fast, reliable, and secure delivery services across the Kingdom of Saudi Arabia. Below are our delivery policies and important information regarding shipping and handling.

1. Delivery Areas

We deliver to all cities and regions within the Kingdom of Saudi Arabia, including:

  • Major cities (Riyadh, Jeddah, Dammam, Mecca, Medina, etc.)
  • Suburban and rural areas (delivery times may vary)

2. Delivery Time

Delivery time depends on your location and courier service:

  • Inside major cities: 1–3 business days
  • Other regions: 2–5 business days
  • Remote areas: 5–7 business days

Note: Delivery times may be affected by weekends, official holidays, weather conditions, or courier delays.

3. Delivery Charges

  • Delivery fees will be shown at checkout before completing your order.
  • Delivery cost may vary depending on your location and the size/weight of the package.
  • Free delivery may be offered during special promotions.

4. Order Processing

  • Orders are processed daily from 9:00 AM to 9:00 PM.
  • Orders placed after working hours will be processed the next business day.
  • You will receive a confirmation message or email once your order is received and another notification when shipped.

5. Shipping Partners

We work with trusted and reliable delivery companies in Saudi Arabia to ensure safe and fast delivery.
Our partners may change depending on availability and service quality.

6. Delivery Requirements

  • Please provide accurate delivery details (name, phone number, full address).
  • Couriers may contact you before delivery to confirm your location.
  • If the courier cannot reach you, a second delivery attempt will be made. Additional fees may apply for repeated failed attempts.

7. Order Tracking

If tracking is available, you will receive a tracking number once your order is shipped.
You can use this number to track your package through the courier’s website.

8. Damaged or Wrong Items

If you receive:

  • A damaged product
  • The wrong item
  • Missing items

Please contact us within 24 hours with photos or videos of the issue.
We will arrange replacement or return in accordance with our Return Policy.

9. Lost Shipments

If your order is lost by the courier, we will investigate with the shipping partner and either:

  • Resend the product, or
  • Provide a refund

10. Contact Us

For any questions or support regarding delivery, please contact us:

Alshuruq AlKhalawiya – Saudi Arabia
Mobile Phones & Accessories Retail