Refund Policy – Alshuruq AlKhalawiya (Saudi Arabia)

Last Updated: 09 December 2025

At Alshuruq AlKhalawiya, we aim to ensure customer satisfaction with every purchase. Please read our refund policy carefully to understand your rights and conditions for returns and refunds within the Kingdom of Saudi Arabia.

1. Eligibility for Refunds

A refund is eligible when:

  • The item is returned within 7 days of purchase.
  • The item is unused, unopened, and in original condition, including packaging and all accessories.
  • A valid proof of purchase (receipt or order number) is provided.

2. Non-Refundable Items

Refunds are not applicable to:

  • Opened or activated mobile phones.
  • Devices that have been registered or linked to an account (Apple ID / Samsung / etc.).
  • Products with missing accessories or damaged packaging.
  • Physical damage caused by misuse, drops, or unauthorized repairs.
  • Opened accessories such as screen protectors, cables, earphones, or cases (unless defective).

3. Refunds for Defective Products

If a product has a manufacturing defect, you must report it within:

  • 24 hours for physical damage on arrival, with photos or video.
  • 7 days for functional defects.

Actions will be taken as follows:

  • The product will be inspected.
  • If the defect is confirmed, you may receive:
    • A replacement,
    • Repair under warranty, or
    • A refund, depending on the product and condition.

Note: Warranty decisions may require evaluation by the authorized service center.

4. Refund Method

Refunds will be processed using the original payment method, such as:

  • Bank transfer
  • Credit/debit card reversal
  • Wallet payment

Processing time may take 5–14 business days, depending on the bank or payment provider.

5. Delivery & Shipping Fees

  • Delivery fees are non-refundable once the order has been shipped.
  • If the return is due to our mistake (wrong item / defective on arrival), we will cover return shipping.

6. Exchange Policy

You may request an exchange within 7 days, provided the item meets the return conditions.
Price differences (if any) must be settled at the time of exchange.

7. Order Cancellation

  • Orders may be cancelled before shipping with a full refund.
  • Once shipped, the customer must follow the return policy.

8. How to Request a Refund

To request a refund, please contact our support team with the following:

  • Full name
  • Phone number
  • Order number
  • Description of the issue
  • Photos or videos (if applicable)

9. Contact Us

For refund requests or questions, please reach us at:

Alshuruq AlKhalawiya – Saudi Arabia
Mobile Phones & Accessories Retail