• Terms and Conditions – Alshuruq AlKhalawiya (Saudi Arabia)

    Last Updated: 09 December 2025

    Welcome to Alshuruq AlKhalawiya. By accessing or using our website, store, or services, you agree to comply with the following Terms and Conditions. Please read them carefully.

    1. General

    These Terms apply to all customers who purchase products or use services provided by Alshuruq AlKhalawiya in the Kingdom of Saudi Arabia.
    We reserve the right to update or modify these Terms at any time without prior notice.

    2. Products & Services

    • We sell mobile phones, accessories, and related products.

    • Product availability may change without notice.

    • Colors, specifications, and images shown may differ slightly from the actual product.

    3. Pricing & Payments

    • All prices are listed in Saudi Riyal (SAR) unless stated otherwise.

    • We reserve the right to change prices at any time.

    • Payment must be completed through our available payment methods.

    • We are not responsible for additional charges from banks or payment providers.

    4. Orders & Delivery

    • After placing an order, you will receive a confirmation message or email.

    • Delivery times vary depending on your location.

    • We are not responsible for delays caused by shipping companies or external factors.

    • You must provide accurate delivery information. Any incorrect details may cause delays and additional fees.

    5. Warranty & Repairs

    • Warranty varies depending on the brand and product.

    • Warranty covers manufacturing defects only and does not cover misuse, physical damage, or unauthorized repairs.

    • Warranty services may require additional processing time depending on the authorized service center.

    6. Returns & Exchanges

    We follow Saudi Consumer Protection regulations:

    • Products can be returned or exchanged within 7 days, provided they are unused, unopened, and in original condition.

    • Mobile phones must not be activated or registered before return.

    • Opened or used devices cannot be returned unless there is a manufacturing defect.

    • Refunds will be processed through the original payment method. Processing time may vary.

    • Accessories, screen protectors, and cables may not be returnable after opening.

    7. Limitation of Liability

    Alshuruq AlKhalawiya is not liable for:

    • Loss of data on your device.

    • Damage caused by misuse or unauthorized repairs.

    • Delays in delivery caused by third-party couriers.

    • Errors resulting from incorrect customer information.

    8. Website Usage

    When using our website:

    • You must not attempt to hack, damage, or misuse the website.

    • You must not upload harmful or illegal content.

    • All content on the website (images, text, logos) is owned by Alshuruq AlKhalawiya and protected by copyright.

    9. Privacy

    Your privacy is important to us.
    Please refer to our Privacy Policy for details on how we collect and use your information.

    10. Governing Law

    These Terms and Conditions follow the laws and regulations of the Kingdom of Saudi Arabia.
    Any disputes will be handled through the appropriate Saudi authorities.