{"id":13978,"date":"2024-04-27T07:56:23","date_gmt":"2024-04-27T07:56:23","guid":{"rendered":"https:\/\/alshuruq-alkhalawiya.com\/?page_id=13978"},"modified":"2025-12-08T21:14:21","modified_gmt":"2025-12-08T21:14:21","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n
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Refund Policy \u2013 Alshuruq AlKhalawiya (Saudi Arabia)<\/strong><\/h1>\n\n\n\n

Last Updated: 09 December 2025<\/strong><\/p>\n\n\n\n

At Alshuruq AlKhalawiya<\/strong>, we aim to ensure customer satisfaction with every purchase. Please read our refund policy carefully to understand your rights and conditions for returns and refunds within the Kingdom of Saudi Arabia.<\/p>\n\n\n\n

\n\n\n\n

1. Eligibility for Refunds<\/strong><\/h2>\n\n\n\n

A refund is eligible when:<\/p>\n\n\n\n

    \n
  • The item is returned within 7 days<\/strong> of purchase.<\/li>\n\n\n\n
  • The item is unused<\/strong>, unopened<\/strong>, and in original condition<\/strong>, including packaging and all accessories.<\/li>\n\n\n\n
  • A valid proof of purchase (receipt or order number) is provided.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    2. Non-Refundable Items<\/strong><\/h2>\n\n\n\n

    Refunds are not applicable<\/strong> to:<\/p>\n\n\n\n

      \n
    • Opened or activated mobile phones.<\/li>\n\n\n\n
    • Devices that have been registered or linked to an account (Apple ID \/ Samsung \/ etc.).<\/li>\n\n\n\n
    • Products with missing accessories or damaged packaging.<\/li>\n\n\n\n
    • Physical damage caused by misuse, drops, or unauthorized repairs.<\/li>\n\n\n\n
    • Opened accessories such as screen protectors, cables, earphones, or cases (unless defective).<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      3. Refunds for Defective Products<\/strong><\/h2>\n\n\n\n

      If a product has a manufacturing defect<\/strong>, you must report it within:<\/p>\n\n\n\n

        \n
      • 24 hours<\/strong> for physical damage on arrival, with photos or video.<\/li>\n\n\n\n
      • 7 days<\/strong> for functional defects.<\/li>\n<\/ul>\n\n\n\n

        Actions will be taken as follows:<\/p>\n\n\n\n

          \n
        • The product will be inspected.<\/li>\n\n\n\n
        • If the defect is confirmed, you may receive:\n
            \n
          • A replacement,<\/li>\n\n\n\n
          • Repair under warranty, or<\/li>\n\n\n\n
          • A refund, depending on the product and condition.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

            Note:<\/em> Warranty decisions may require evaluation by the authorized service center.<\/p>\n\n\n\n

            \n\n\n\n

            4. Refund Method<\/strong><\/h2>\n\n\n\n

            Refunds will be processed using the original payment method<\/strong>, such as:<\/p>\n\n\n\n

              \n
            • Bank transfer<\/li>\n\n\n\n
            • Credit\/debit card reversal<\/li>\n\n\n\n
            • Wallet payment<\/li>\n<\/ul>\n\n\n\n

              Processing time may take 5\u201314 business days<\/strong>, depending on the bank or payment provider.<\/p>\n\n\n\n

              \n\n\n\n

              5. Delivery & Shipping Fees<\/strong><\/h2>\n\n\n\n
                \n
              • Delivery fees are non-refundable<\/strong> once the order has been shipped.<\/li>\n\n\n\n
              • If the return is due to our mistake (wrong item \/ defective on arrival), we will cover return shipping.<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                6. Exchange Policy<\/strong><\/h2>\n\n\n\n

                You may request an exchange within 7 days<\/strong>, provided the item meets the return conditions.
                Price differences (if any) must be settled at the time of exchange.<\/p>\n\n\n\n

                \n\n\n\n

                7. Order Cancellation<\/strong><\/h2>\n\n\n\n
                  \n
                • Orders may be cancelled before<\/strong> shipping with a full refund.<\/li>\n\n\n\n
                • Once shipped, the customer must follow the return policy.<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  8. How to Request a Refund<\/strong><\/h2>\n\n\n\n

                  To request a refund, please contact our support team with the following:<\/p>\n\n\n\n

                    \n
                  • Full name<\/li>\n\n\n\n
                  • Phone number<\/li>\n\n\n\n
                  • Order number<\/li>\n\n\n\n
                  • Description of the issue<\/li>\n\n\n\n
                  • Photos or videos (if applicable)<\/li>\n<\/ul>\n\n\n\n
                    \n\n\n\n

                    9. Contact Us<\/strong><\/h2>\n\n\n\n

                    For refund requests or questions, please reach us at:<\/p>\n\n\n\n

                    Alshuruq AlKhalawiya \u2013 Saudi Arabia<\/strong>
                    Mobile Phones & Accessories Retail
                    <\/p>\n\n\n\n

                    \n\n\n\n

                    <\/p>\n","protected":false},"excerpt":{"rendered":"

                    Refund Policy \u2013 Alshuruq AlKhalawiya (Saudi Arabia) Last Updated: 09 December 2025 At Alshuruq AlKhalawiya, we aim to ensure customer<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/pages\/13978"}],"collection":[{"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/comments?post=13978"}],"version-history":[{"count":6,"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/pages\/13978\/revisions"}],"predecessor-version":[{"id":16919,"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/pages\/13978\/revisions\/16919"}],"wp:attachment":[{"href":"https:\/\/alshuruq-alkhalawiya.com\/index.php\/wp-json\/wp\/v2\/media?parent=13978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}